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Social Mission Area: Fraud, (New Brunswick, NJ)
2:34
Curt Springstead is no stranger to being targeted by scams. Not only did scammers go after his bank account, but they also tried to steal from a close family member multiple times. Curt fought back with help and resources from AARP NJ and has since b
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BankSafe in Action: $70k Saved from Exploitation
2:16
Hear how one Chicago-area bank employs tactics from the BankSafe training to stop financial exploitation and better protect their customers.
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BankSafe Promising Practices: Accessible Banking
2:45
Hear from Jemma Waters, head of group customer inclusion at Lloyds Banking Group, on strategies and products that foster accessible environments.
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BankSafe Promising Practices: Dementia-Friendly Banking
2:48
Lloyds Banking Group prioritizes customer needs – designing its products to better support people with vulnerabilities, including dementia. Learn how.
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BankSafe Promising Practices: AI in Banking
1:42
Jemma Waters, head of group customer inclusion at Lloyds Banking Group, discusses the power of AI and large language models in age-friendly banking.
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BankSafe Promising Practices: Exploitation Prevention
2:43
Learn how financial organizations can employ data analytics, behavioral science and customer feedback to better protect older consumers.
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BankSafe Promising Practices: Financial Caregiving
2:08
Financial Services Consultant Professional Elaine Draper discusses the importance of third-party access and other tools for financial caregivers.
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BankSafe Promising Practices: Fraud Reimbursement
2:25
Hear from Anna Roughley at the U.K. Lending Standard Board on the innovative approach to better protecting consumers from fraud.
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BankSafe Promising Practices: Customer Inclusion
3:07
U.K. Financial Inclusion Commissioner Howard Taylor discusses strategies to better meet individual needs and create inclusive environments.
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BankSafe Promising Practices: The Business Strategy
3:19
How can financial organizations improve services for older adults? Hear from Elaine Draper on what makes an effective strategy.
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BankSafe Promising Practices: The Business Case
1:31
Hear from Financial Services Professional Elaine Draper on the “magic sauce” for driving change within the financial industry.
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